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Please tell us if you have any access requirements at the time of your booking, by letting us know your requirements we will, where possible, seat you appropriately. Please contact the Box Office on 0161 907 9000 (lines open Mon-Fri 10am-5pm), or email supervisors@bridgewater-hall.co.uk.

Alternatively we can be contacted by post at The Bridgewater Hall, Lower Mosley St, Manchester M2 3WS.

Bridgewater Hall staff are here to help; please do not hesitate to approach any staff member for assistance during your visit.

Building Access

The main entrance of The Bridgewater Hall has level access from Lower Mosley Street. Bags are searched and a number of items are prohibited; you can contact us if you need to bring a prohibited item for access reasons – see our Security page for more information.

Access to and from the NCP Manchester Central car park is by lift or ramp between Barbirolli Square and the canal basin and covered walkway under Lower Mosley Street. More information about disabled parking can be found below.

The Bridgewater Hall has step-free access into the auditorium, meeting rooms, restaurants and bars. All floors are accessible via a lift. Please see below for information about accessible seating in the auditorium.

An accessible toilet is available on each of the Hall’s four levels. The accessible toilet on Choir Circle (Level 2) has a sliding door.

Accessible Seating

There are 16 wheelchair spaces located in various level access areas in the auditorium, with spaces on each level. If you require a wheelchair space and/or companion seat please contact the Box Office.

Level access seating is located throughout Stalls, and in specific areas only elsewhere in the auditorium; please ask for advice if you would like to book level access seating in the upper levels of the auditorium. Please note that Stalls level is on a gentle incline, sloping down from the back to the front. Please let us know if you require level access plus additional requirements such as extra leg room, an aisle seat or space for a guide dog/assistance dog.

We offer a wheelchair loan service (subject to availability) to help patrons to and from their level access seats; please note this does not include staff assistance and anyone borrowing a wheelchair must be able to use it independently or have the assistance of a carer or companion. Please request a wheelchair when you make your booking.

Please note for anyone transferring from a wheelchair to a seat, wheelchairs can be stored safely in the cloakroom (for a fee). Otherwise if left unattended in the foyer spaces it is at owners own risk, and The Bridgewater Hall can take no responsibility for loss or damage.

Assistance for Visually Impaired Patrons

The front rows of the stalls area offer the best viewing opportunities for patrons with impaired vision. Guide dogs are welcome throughout the building and auditorium. Dog mats are available on request and the Box Office can advise on the most suitable seating.

Lifts have voice announcements and raised lettering on the control panel.

All stair landings have raised lettering with directional information.

Assistance for Hearing Impaired Patrons

All auditorium levels have a Sennheiser infra-red hearing system. There are three types of receivers:
● the stethoscope receivers (for patrons with impaired hearing)
● the necklet induction couplers (for use with switchable hearing aids)
● the earpiece receiver (for use with digital in-ear hearing aids)

Any of these aids may be borrowed please ask at security on arrival. Please ask if you need further information about the system or read the document available as a link on the right.

Please note that not all seats in the auditorium are covered by the infra-red system. Due to the complex nature of the auditorium and the infra-red system, we advise patrons to book their seats via the Box Office to ensure they are seated correctly. If you have already booked your tickets, the Box Office will be able to advise if your seats are covered and reseat you if necessary.

Hearing and assistance dogs are welcome throughout the building and auditorium. Dog mats are available on request and the Box Office can advise on the most suitable seating.

Disabled Parking

Please note – due to construction works around the NCP Manchester Central adjacent to the Hall, for the remainder of 2021 we are unable to offer an option for disability parking. We are working to reinstate this service as soon as possible, we apologise for the inconvenience this may cause. Whilst there are disabled parking spaces available at NCP Manchester Central, they will be charged at NCP Manchester Central hourly rate.

A wheelchair drop off point is located on Lower Mosley Street outside the Hall. We must stress, however, that this is not a parking space, even for blue badge holders. Double yellow lines at the rear of The Bridgewater Hall on Great Bridgewater Street allow parking for blue badge holders except during the hours of 6.00–8.00am and 4.00–6.00pm.

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