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Payment can be made by cash, cheque, Mastercard, Visa or Maestro. If paying by cheque, please make your cheque payable to ‘The Bridgewater Hall’.

Booking Fees

A booking fee of £2.50 or £3.00 per ticket applies to telephone and online transactions. No fee applies to tickets bought in person or purchased as part of a fixed or flexible subscription.

Booking by phone

Please note that during the period the venue is closed our Box Office can only be contacted on supervisors@bridgewater-hall.co.uk.

Booking in person & by post

Box Office, The Bridgewater Hall, Lower Mosley St, Manchester M2 3WS. Please note the venue is currently closed so it is not possible to book in person.

Booking online

It is advisable to log in to your account (if you have one) or to register before starting the booking process. Select your event in the What’s On section and follow the ‘Book tickets’ link to make a purchase. You have the option to select your own seat from an interactive plan or to let us choose the best available seat for you according to your preferences. If you select your own seat, you can see at a glance which seats are available. If you are not ready to make a booking but would like more information about auditorium seating options, please visit the Seating Plan section.

When you book online, you can also add gift vouchers, dining, car parking and Metrolink vouchers to your order. You can also email any special requests such as access issues or dietary requirements directly to the Box Office.

If you have a Promotional Code, enter your code when prompted. If you would like to buy tickets at the same time for another performance without a Promotional Code, you will need to do this as a separate transaction.

Standard - Terms & Conditions

Below are the summary terms and conditions of sale which can be found on the reverse of our tickets. To download our full terms and conditions of sale, please click here.

The Management reserves the right to:

  • refuse admission in accordance with current guidelines
  • allow access to and from the auditorium only at appropriate pauses in the performance
  • make any alterations to the programme or performers as necessary as a result of unforeseen circumstances

All persons attending a ticketed event must have a ticket, regardless of age. Tickets can only be exchanged or refunded according to current guidelines. Photography, sound and video recording strictly prohibited. All mobile phones and other communication devices must be switched off for the duration of the performance, unless otherwise instructed. No food or drink to be taken into the venue.

Socially Distanced Events Terms & Conditions

Arriving at the venue and queuing

  • You must wear a face covering from arrival at the venue, queuing to enter, when seated in the auditorium, and at all times inside the building unless any of the Government exemptions apply to you (which are set out HERE) or when consuming a drink. If you are exempt from wearing a face mask, you should instead wear a visor and we ask that you carry an exemption card or badge to show during your visit. 
  • At the main entrance please go to whichever queue is appropriate for you, left ‘Stalls and Choir Circle’, right ‘Circle and Gallery’, the level you are seated in will be printed on your ticket.
  • In line with government requirements you will be asked to scan a QR code to check-in using the NHS COVID-19 app, and be ready to show your check-in on entrance. Alternatively if you are unable to download the app you will be required to fill out a form on arrival.

Entry and security

  • Tickets need to have been purchased from The Bridgewater Hall and cannot be resold. Tickets purchased from other agents or bought as resale tickets will not be admitted.
  • Please have your tickets ready to show for check-in, guidance and direction.
  • The lead booker must only attend the event with members of their own household or support bubble. Photo ID and address may be required as proof.
  • Groups must arrive together with the lead booker.
  • You must not attend the event if you have recently tested positive for Covid-19, are required to self-isolate or have suffered from Covid-19 symptoms within 14 days of the event. Please contact our Box Office at supervisors@bridgewater-hall.co.uk aas soon as possible if this is the case in order to arrange a refund.
  • There may be different local restrictions in place in the UK depending on where you are living or spending most of your time. If you are restricted from attending the event due to the rules or guidance that apply in your area, please contact supervisors@bridgewater-hall.co.uk as soon as possible, and before the event, to arrange a refund.
  • Your safety remains paramount, we operate enhanced security procedures, and searches will be happening in a COVID-19 secure way – your patience will be appreciated.
  • No backpacks or bags larger than A4 size will be permitted within the venue, there are no provisions for storage, please ensure your bag complies with our venue bag policy. See Security page for more information.

Food & Beverage

  • The Stalls Café Bar and Charles Hallé Restaurant will not be open for Hallé Summer Season 2021.
  • A limited bar service may be available from the 26th June concerts.
  • Please note – each patron is allowed to bring 1 bottle of water with them, max 500ml in a sealed plastic bottle.
  • In line with government guidance, we are encouraging contactless/cashless payments at the Hall.

Foyer Access
Patrons are requested not to linger in the foyers and are asked to keep moving along unless you are queuing for toilets or lifts.​

Seating and exiting the venue

  • You will be seated in households/bubbles, with appropriate distancing between groups.
  • At the end of the event you will be asked to leave the venue in a socially distanced manner as directed by your steward. Please be aware that you may be directed to a different exit to which you may be accustomed. Your patience and cooperation in helping us keep everyone (and you) as safe as possible is appreciated.

Please consider others, giving them time and space to move around the venue, and understand they may have different requirements to yours.

Concessions

Discounted ticket prices at The Bridgewater Hall are available to different concessionary groups dependent on the particular concert. If booking online, please select the appropriate concession group(s) where prompted to show what concessions are available.

Alternatively, check with the Box Office for the concessions applicable to your chosen concert.

Please note proof of eligibility for some concessions may be requested. Only one discount can be claimed; concessions cannot be claimed with any other discounts or offers.

Group Bookings

Contact our Group Sales Office on 0161 907 9010 for details of the group discount rates for your chosen concert.

If you have chosen concerts from the main Hallé, BBC Philharmonic, Manchester Camerata or International Concert Series, group discounts are available as follows:
10% discount for groups of 10-29
15% discount for groups of 30-49
25% discount for groups of 50+

Group discounts are occasionally available for other concerts, please ask when booking. Group discounts cannot be claimed with any other discounts or offers.

Flexible Booking

Flexible Series Booking is available on most classical concerts including the Hallé, BBC Philharmonic, Manchester Camerata and the International Concert Series. Book 5 or more of these events to receive a discount. The discount only applies to Full Price tickets. Look out for ‘Flexible Booking’ in the events listings, indicating which concerts are applicable.

If you are booking the same number of seats for each concert, you can simply select your own seats, add them to your basket and the discount will be applied automatically once you reach the qualifying number of concerts. If you are booking different numbers of seats for each concert, we advise that you call the Box Office to get the best possible discount.

Refunds & Exchanges

Refunds

Once purchased, tickets cannot be refunded for any event unless the event is cancelled or rescheduled.

Ticket exchanges

For certain events, particularly concerts by the Hallé, BBC Philharmonic, Manchester Camerata and International Concert Series concerts, we can credit your account with the cost of your tickets if, for some reason, you are unable to attend a concert.

Tickets must be physically returned to the Box Office at least 3 working days before the concert date. This credit amount (minus a return fee of £2.20 per ticket) can then be used to purchase tickets for another concert of your choice.

Please note that this facility is not available for most non-classical and popular classical concerts.

Late Availability

Sold Out Concerts

Where a concert is completely Sold Out, this will be mentioned in the event listing. If you get a message during booking saying ‘Tickets no longer available online, please call the Box Office’ this means that there may be some seats available in areas which are not sold online eg the Choir Seats (see below). Occasionally, additional seats may become available at a later date or on the day of the concert. Notifications of additional availability are often announced on our Facebook page and Twitter. For some concerts, we operate a Wait List in case additional tickets become available.

Choir Seats

Choir Seats are only available for certain concerts and, for some concerts, will only go on sale close to the date of the concert. Choir Seats may not be available to buy online, please contact the Box Office on 0161 907 9000 (please note while the Hall remains closed to the public in line with government directives regarding Covid-19, the Box Office can only be contacted at supervisors@bridgewater-hall.co.uk). Please note you can only sit in the Choir Seats if you have a ticket for those seats; where the Choir Seats are not available, stewards will ask any patrons sitting in this area to move to their allocated seats.

Gift Vouchers

Gift vouchers may be redeemed through the Box Office. Vouchers can be purchased in any denomination (min £10) and may be redeemed online (or while venue is closed during Covid-19 pandemic by emailing the Box Office at supervisors@bridgewater-hall.co.uk).*

We will email the purchaser the voucher, which can then be forwarded to the recipient. If you would like a hard copy please email supervisors@bridgewater-hall.co.uk.

* Please note that vouchers may be used in part payment with any unused balance held on your account. The Bridgewater Hall accepts no liability for lost or stolen gift vouchers. Gift vouchers will be sent to the shipping address specified. Gift vouchers are valid for two years from the original date of purchase.

Purchase Gift Voucher

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