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Customer Concerns

At The Bridgewater Hall, we aim to deliver a high quality of service at all times. We welcome feedback, both positive and negative, as it helps us to continuously monitor and develop our practices in order to avoid any reoccurrences.

We take all feedback very seriously and aim to provide a prompt, efficient and thorough response to all formal correspondence.

How to give us your feedback

Our staff are always available on concert nights to assist you with any concerns you may have. If you require any help, please approach a member of staff who will be happy to assist in resolving the matter there and then, and will also be able to pass your feedback on to the relevant departments.

If you would like to pass on your comments/feedback but do not require a response, please complete one of our feedback forms and hand it in to a member of staff at the time of your visit.

If you do require a response, please follow our formal Customer Concerns procedure.

All formal concerns should be communicated by the account holder who purchased the tickets. Please quote your account number reference in any correspondence.

You can contact us by completing the on-line contact form (please select Customer Feedback as your subject) or you can write to us at:
Customer Concerns
The Bridgewater Hall
Lower Mosley Street
Manchester M2 3WS

What happens next?

All feedback will be passed on to the relevant heads of department for their consideration and, where necessary, response. All responses are co-ordinated by our Customer Care Administrator.

If your feedback requires a formal reply, we will aim to write a letter of response (or email) within 10 working days of receipt. Where a situation requires further investigation, we will aim to acknowledge receipt of your feedback within 5 working days, and provide a full response within 10 working days.

If you are not satisfied with our response

If you still feel that the situation has not been resolved to your satisfaction, you may contact us again, quoting the reference number provided on our response. We ask that you communicate this within 10 working days.

We will then conduct a further investigation and your feedback will be passed on to the Chief Executive for consideration.

All feedback will be treated in the strictest confidence and will be recorded and used for monitoring and evaluation purposes only.