23 March 2020
Following official government advice issued on Friday 20 March, strongly urging people to avoid unnecessary travel, non-essential social contact and the closure of pubs, clubs, and theatres; we wish to advise that The Bridgewater Hall is now closed to the public in line with government directives.
We are actively seeking clarity from the government regarding its announcement and the ongoing impact on venues such as ours. In the meantime, we will continue our collaboration with presenting organisations as we work with them regarding the postponement of events. Sadly, some artists have had to cancel tours completely and while this is disappointing, we will continue to work diligently to provide patrons and fans the opportunity to see their favourite artists at the earliest available date in accordance with government advice and direction.
Given the sheer number of events scheduled at The Bridgewater Hall we seek the understanding of patrons as it will take a little time to reposition tours and concert dates either later into 2020 or 2021. As concerts are cancelled or postponed, we will provide advice regarding rescheduled dates or cancellations primarily via our website and by email to those who have purchased tickets from our Box Office; if you purchased your tickets from a third party agency, they will be in touch with you direct.
We expect rescheduled dates to be confirmed over the coming weeks. Tickets will automatically be transferred to the rescheduled event date, and refunds will be available if you can’t make the new date, please return your tickets for a full refund to the Box Office, The Bridgewater Hall, FREEPOST NWW 1027, Manchester M2 9EF. Where an event cannot be rescheduled it will be cancelled and tickets will be refunded automatically to the card used for purchase. Refunds will show on your statement. Our Box Office will contact you if we have any problems with your refund. Please understand that our staff are working under constrained conditions and so refunds may take longer than usual. If you purchased your tickets from an agency, they will process your refund for you, please refer to their communication to you for further information.
Please note that during the period the venue is closed we are unable to send any more information by post. Please visit the Rescheduled & Cancelled Events section for up to date information about cancelled and rescheduled concerts. Please also note that we are unable to take any telephone enquiries until further notice. If you have checked the website and still need to contact us, please use the Contact Us facility on our website, but be aware that there may be a delay in our response to you. We thank you for your patience at this difficult time.
We take the health and safety of our guests and employees very seriously and we will continue to monitor the situation and the threat of COVID-19 globally with advice from the World Health Organisation and Public Health England, as well as that of the local government.
It is our intention to re-commence the holding of events as soon as possible, following further government advice. Thank you for your continued understanding and support during these extraordinary times.
To our patrons and industry colleagues please stay well and safe and we will see you again in happier circumstances when the music will once again ring out from the stage of The Bridgewater Hall.
For the most recent news please go to Government Guidance.