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Refunds and exchanges


Once purchased, tickets cannot be refunded for any event unless the event is cancelled or rescheduled.

Ticket exchanges

For certain events, particularly concerts by the Hallé, BBC Philharmonic, Manchester Camerata and International Concert Series concerts, we can credit your account with the cost of your tickets if, for some reason, you are unable to attend a concert.

Tickets must be physically returned to the Box Office at least 3 working days before the concert date. This credit amount (minus a return fee of £2.20 per ticket) can then be used to purchase full-price tickets for another concert of your choice within the current concert season.

Please note that this facility is not available for most non-classical and popular classical concerts.